Our return policy is valid for 7 days. If you don't find the product to be of your choice, you can send it back to us for an exchange or for a refund of the order amount.
To be eligible for a return, your item must be unused and in the same condition that you received it in, with all mandatory tags and labels attached. Any item which is not in its originalcondition or is damaged or missing manufacturer labels is not eligible for return/exchange, unless due to error on our part.
Before sending your product we request you to inform us at firstname.lastname@example.org or drop us a message on our facebook page @shopvanillatop. Upon confirmation, you can send your returns at our following address -
Suite 501, Trade Centre,
Block 13-A, Gulshan E Iqbal
A processing fee of 10% is charged to process a refund of the order amount. Once it is approved your refund will be processed via a bank transfer within 2 business days. In the case of an exchange, shipping charges of Rs 250 are charged for delivery of the exchanged item.
If you are returning an item over Rs. 5000, you should consider using a trackable shipping service. We cannotguarantee that we will receive your returned item depending on the shipping carrier you choose.